About our Guarantee
Florida Colors Nursery's Guarantee to You.
Thank you for your purchase of Plumeria from Florida Colors Nursery. Please remember that plants are living entities and need care as such. Success with your new plumeria is tied directly to the amount of care it is given. Florida Colors Nursery has been in business since 1976 and has been very successful because we are honest and fair in our assessments on guarantee claims. Please call us at 786-510-1055 or email at info@floridacolors.com with any questions you may have about plumeria care. We have also sponsored a new website dedicated to Plumeria Care, PlumeriaCareGuide.com
We Guarantee:
- ALL Plumeria are guaranteed to be the variety sold as.
- Any damage that occurs during shipment requires notification within 48 hours of delivery with photos of the plant damage and box.
- Grafted plumeria are guaranteed for four (4) months. Why Graft Plumeria?
- Rooted plants are guaranteed for three (3) months
- Callused Cuttings are guaranteed for forty eight (48) hours after delivery.
- Fertilizer is guaranteed to arrive in good condition, Excalibur is viable for 5 years or more if kept in a cool location and kept dry.
Due to high demand on our inventory, if a plumeria variety is out of stock or arrives damaged, Florida Colors Nursery will issue either a refund or store credit—your choice. This applies to purchases made through our eCommerce website at FloridaColorsPlumeria.com.
All Plumeria are carefully inspected before shipping. If a plant does not meet our quality standards at the time of preparation, we may issue a refund for that Plumeria instead of shipping it.
All refunds will be processed when the damaged plumeria is received at Florida Colors Nursery, 23740 SW 147th Ave., Homestead. Fl, 33032. We will email you a prepaid return postage label, so the return postage will not cost you.
Plumeria do not decline overnight. It is your responsibility to contact us immediately if you notice or suspect any issues with a Plumeria you’ve purchased from us. Prompt communication allows us to better assist you.
About Plumeria Cuttings:
Cuttings are typically available only during spring and early summer at our nursery and on our website. Each callused cutting, including those in rooting tubes, is allowed to heal from 7 to 14 days or longer to ensure a firm, well-formed callus before being offered for sale.
Fresh cuttings, by contrast, are not callused and are shipped within a few days of being taken from the parent plant.
Important Note: Cuttings do not come with our standard guarantee. Their success depends entirely on your care and rooting skills. We guarantee only that the cuttings are healthy and in good condition at the time of delivery. It is your responsibility to get them rooted and established before winter.
How to Root Plumeria Cuttings https://www.floridacolorsplumleria.com/how-to-root-plumeria-cuttings/
Florida Colors Nursery will provide a REFUND or STORE CREDIT at FloridaColorsPlumeria.com’s eCommerce website.
All refunds will be processed when we recieve the plumeria at Florida Colors Nursery, 23740 SW 147th Ave., Homestead. Fl, 33032. We will send you a prepaid return postage label.
THE GUARANTEE IS VOID IF:
- PAYMENT IS NOT MADE IN FULL WITHIN THE TERMS OF THE ORIGINAL AGREEMENT.
- Purchaser has not notified Florida Colors Nursery at the first sign of unusual or abnormal conditions of growth (e.g., no growth, no leaves, leaves dropping, soft stalk, etc.).
- Plants die due to gross negligence [e.g., failure to water regularly (more often during warmer temperatures) or water too much (usually during cooler temperatures) – refer to Care Instructions for more information, failure to provide proper care, failure to fertilize during summer months, physical damage such as from mowers, weed eaters, cars, etc.].
- Plants are damaged or killed due to acts of nature such as lightning, tornadoes, drought, frost, freezing temperatures and/or floods, etc.
- Plants are killed due to human or wildlife/animal damage.
GUARANTEE IS NOT TRANSFERABLE AND DOES NOT COVER FURTHER CARE OR MAINTENANCE OF THE PLANT.